Refund & Cancellation Policy
Last updated September 17, 2026
Before work begins
If you cancel before Rachel Mays has begun work on your purchased service, email rachel@rachelmays.com and we will refund the fee in full.
After work begins
Once work has begun, the fee covers professional time already spent. A partial refund may be issued at Atlas Bedrock's discretion based on the work completed. Ask and we will tell you plainly what has been done.
Outcome is not a refund condition
Professional fees pay for professional work, not for an outcome. A finding that a property does not have a viable permit path, or a decision by Metro Nashville to deny or delay an application, is not by itself grounds for a refund.
Government fees
Metro Nashville's permit fee and any other government fee are paid by you directly to the government. Atlas Bedrock does not collect them and cannot refund them.
Strategy Consultation credit
A Strategy Consultation fee may be credited toward the STRP Concierge service if Rachel determines that is appropriate. The credit is not automatic and is not guaranteed.
How to request
Email rachel@rachelmays.com with the email address used at purchase. Approved refunds are returned to the original payment method through Stripe.